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Evidence Guide: FNSPIM403 - Educate clients on personal injury management issues

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

FNSPIM403 - Educate clients on personal injury management issues

What evidence can you provide to prove your understanding of each of the following citeria?

Identify, develop and implement strategies to educate clients

  1. Research and establish personal injury management educational needs of clients
  2. Identify current and future educational opportunities from internal and external networks and utilise to develop effective education strategies
  3. Develop a variety of strategies to educate personal injury management clients in effective work practices
  4. Develop promotional material using appropriate media and a style and quality to suit audience
  5. Seek client feedback and use to improve the provision of education
  6. Obtain cooperation and support from local industry employer organisations
Research and establish personal injury management educational needs of clients

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify current and future educational opportunities from internal and external networks and utilise to develop effective education strategies

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop a variety of strategies to educate personal injury management clients in effective work practices

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop promotional material using appropriate media and a style and quality to suit audience

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek client feedback and use to improve the provision of education

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain cooperation and support from local industry employer organisations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Educate clients in the workplace

  1. 2.1 Ensure the personal injury management message is imparted accurately and in a clear, concise and confident manner to address the clients' concerns and enhance their knowledge of relevant issues
  2. Facilitate group and individual learning processes and provide advice and support in a timely manner
  3. Provide advice and support to engender joint commitment to the objectives of organisation policy and legislative responsibilities
2.1 Ensure the personal injury management message is imparted accurately and in a clear, concise and confident manner to address the clients' concerns and enhance their knowledge of relevant issues

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate group and individual learning processes and provide advice and support in a timely manner

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide advice and support to engender joint commitment to the objectives of organisation policy and legislative responsibilities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Present information at meetings, seminars and public forums

  1. Present information systematically and clearly, modifying it to suit clients’ educational needs, where necessary
  2. 3.2 Use presentation and training methods appropriate to the clients' background and aptitudes
  3. Use presentation equipment and materials correctly and efficiently
  4. Obtain feedback from individuals and groups and use to identify and introduce improvement in future presentations
Present information systematically and clearly, modifying it to suit clients’ educational needs, where necessary

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

3.2 Use presentation and training methods appropriate to the clients' background and aptitudes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use presentation equipment and materials correctly and efficiently

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain feedback from individuals and groups and use to identify and introduce improvement in future presentations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify, develop and implement strategies to educate clients

1.1 Research and establish personal injury management educational needs of clients

1.2 Identify current and future educational opportunities from internal and external networks and utilise to develop effective education strategies

1.3 Develop a variety of strategies to educate personal injury management clients in effective work practices

1.4 Develop promotional material using appropriate media and a style and quality to suit audience

1.5 Seek client feedback and use to improve the provision of education

1.6 Obtain cooperation and support from local industry employer organisations

2. Educate clients in the workplace

2.1 Ensure the personal injury management message is imparted accurately and in a clear, concise and confident manner to address the clients' concerns and enhance their knowledge of relevant issues

2.2 Facilitate group and individual learning processes and provide advice and support in a timely manner

2.3 Provide advice and support to engender joint commitment to the objectives of organisation policy and legislative responsibilities

3. Present information at meetings, seminars and public forums

3.1 Present information systematically and clearly, modifying it to suit clients’ educational needs, where necessary

3.2 Use presentation and training methods appropriate to the clients' background and aptitudes

3.3 Use presentation equipment and materials correctly and efficiently

3.4 Obtain feedback from individuals and groups and use to identify and introduce improvement in future presentations

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify, develop and implement strategies to educate clients

1.1 Research and establish personal injury management educational needs of clients

1.2 Identify current and future educational opportunities from internal and external networks and utilise to develop effective education strategies

1.3 Develop a variety of strategies to educate personal injury management clients in effective work practices

1.4 Develop promotional material using appropriate media and a style and quality to suit audience

1.5 Seek client feedback and use to improve the provision of education

1.6 Obtain cooperation and support from local industry employer organisations

2. Educate clients in the workplace

2.1 Ensure the personal injury management message is imparted accurately and in a clear, concise and confident manner to address the clients' concerns and enhance their knowledge of relevant issues

2.2 Facilitate group and individual learning processes and provide advice and support in a timely manner

2.3 Provide advice and support to engender joint commitment to the objectives of organisation policy and legislative responsibilities

3. Present information at meetings, seminars and public forums

3.1 Present information systematically and clearly, modifying it to suit clients’ educational needs, where necessary

3.2 Use presentation and training methods appropriate to the clients' background and aptitudes

3.3 Use presentation equipment and materials correctly and efficiently

3.4 Obtain feedback from individuals and groups and use to identify and introduce improvement in future presentations

Evidence of the ability to:

interpret and comply with industry and organisational obligations and objectives, including relevant legislative requirements

deal with questions relating to all aspects of the business and issues that arise for clients

apply sound advocacy skills to convince clients of the benefits of the personal injury management system using a thorough grounding in return to work and health strategies and methods

identify and present on issues of relevance to clients.

Note: if a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

outline the critical features of common law, legal systems and procedures, and relevant legislation

outline the key organisational policy, procedures, underwriting guidelines and authorities

identify the features and uses of information and communications technology relevant to the education of clients

compare and contrast return to work strategies and methods

describe the key features of risk prevention methods and application

analyse and interpret:

industry sector and organisational policy wording

industry sector compliance requirements.